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Customer Experience Manager

Five Below

Warrenton, Virginiafull-timePosted 2 days ago
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About this role

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! Responsibilities • Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. • Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. • Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. • Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. • Responsible for performing store manager duties in their absence. • Partners with the store manager to recruit, train, coach, develop and supervise all crew members. • Reviews all corporate communications and reacts accordingly. • Partners with the entire store leadership team in merchandising procedures and World Recovery. • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room • This job description

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Experience Manager role

Five Below and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Warrenton, Virginia) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Experience Manager role at Five Below remote?

This role is based in Warrenton, Virginia. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Experience Manager job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Experience Manager role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.