Customer Relations Liaison
Chenega MIOS SBU
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Summary Customer Relations Liaison Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! We are seeking a proactive and strategic Customer Relations Liaison to provide leadership and direction for our system end-user service desk support. The ideal candidate will be responsible for managing all facets of customer relations, ensuring timely and effective resolution of customer concerns, and driving continuous improvement in our service delivery processes. The Customer Relations Liaison serves as the customer's advocate and trusted advisor, ensuring clear communication, effective issue resolution, and strong collaboration between customer stakeholders and IT service delivery teams. The position focuses on enhancing customer satisfaction, promoting service excellence, and strengthening long-term customer relationships. Responsibilities Customer Relationship Management • Establish and maintain trusted relationships with customer stakeholders and end users. • Serve as the primary liaison between customers and internal service delivery teams. • Develop and maintain a customer communication and engagement strategy. • Conduct regular customer outreach to gather feedback, understand business needs, and identify opportunities for improvement. • Act as the voice of the customer by communicating customer concerns, expectations, and priorities to internal teams. Customer Advocacy and Escalation Management • Coordinate the resolution of customer concerns and service-related issues across multiple teams. • Monitor and track customer requests and escalations through completion
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Relations Liaison role
Chenega MIOS SBU and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Arlington, Virginia) clear.
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Customer Relations Liaison role at Chenega MIOS SBU remote?
This role is based in Arlington, Virginia. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Relations Liaison job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Relations Liaison role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords — with a live match score as you edit. It's free to start and needs no sign-up.
Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.