Desktop Support Specialist
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Supervisor Customer Service - DCA
Southwest Airlines
Arlington, Virginiafull-time36–37.5Posted 9 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description:*** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland, Virginia, or D.C. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Customer Service position at DCA within the last 12 months.*** Pay & Benefits Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance. Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employm
Read the full description and requirements on the original posting.
Tailor your resume for this Supervisor Customer Service - DCA role
Southwest Airlines and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Arlington, Virginia) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Supervisor Customer Service - DCA role at Southwest Airlines remote?
This role is based in Arlington, Virginia. Check the original posting for any hybrid or remote flexibility.
What does the Supervisor Customer Service - DCA role at Southwest Airlines pay?
The listed pay is 36–37.5. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Supervisor Customer Service - DCA job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Supervisor Customer Service - DCA role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.