Connected Customer Supervisor
Floor & Decor
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About this role
Pay Range $18.00 - $25.40 Purpose: The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Successful connected customer supervisors are: • Team builders • Customer service champions • Detail oriented and highly organized • Excellent communication and listening skills Minimum Eligibility Requirements: • Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience • High school diploma and/or GED • Minimum of (2) years of computer experience in a work environment Essential Job Functions: • Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out) • Lead inventory management and accuracy throughout the store • Process customer refunds and exchanges according to established guidelines • Oversee signage updates and price changes for store SKU’s • Assist customers with product selection and answer product related questions • Partner with management to determine which products need SKUs, price changes and need to be returned • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system • Review shipping and receiving documents for accuracy • Audit reports including inventory control, return of sale, and void reports • Monitor incoming and outgoing trucks logs • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager •
Read the full description and requirements on the original posting.
Tailor your resume for this Connected Customer Supervisor role
Floor & Decor and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Manassas, Virginia) clear.
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Is the Connected Customer Supervisor role at Floor & Decor remote?
This role is based in Manassas, Virginia. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Connected Customer Supervisor job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
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Listing sourced via Careers At Floor And Decor. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.