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Customer Solutions Specialist I (Parts/Service Dispatch) (Temporary to Full-Time)
Konami Gaming, Inc.
Las Vegas, Nevadafull–timePosted 8/13/2026
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About this role
Konami Gaming is looking for a Customer Solutions Specialist I (Parts / Service Dispatch) (Temporary to Full-Time) to join our team! This position will be starting a job as a temporary employee with the potential to transition into a permanent, full-time position within the company. This position is responsible for providing world class service by demonstrating the ability to accurately answer customer questions, properly escalate technical issues and order games hardware parts and software while maximizing customer satisfaction. This position will respond to, resolve and document all incoming cases reported by customers via telephone, web, and other support channels as required. The CS Parts Specialist I will work within our companies ERP system to provide quotes, fill parts orders, process RMAs, software requests, research parts related questions, check and forecast inventory levels. Candidate will work to become the resident expert on all parts related issues. Must adhere to specific departmental SLA’s as all events are timeline driven. This position also requires the flexibility to act autonomously at all times while adhering to overall department and company policies and procedures. What you'll be doing: • Provide best in class product support for Games for all customers. • Utilize company ERP system to locate and properly order parts for all games and platforms while adhering to internal department SLA’s. • Accurately analyze, classify, track, investigate, research and resolve all parts support/service problems and issues • Issue Game and Systems RMAs • Ability to accurately close all part orders and service tickets by entering data into company ERP and meeting established deadlines. • Facilitate prompt, open, complete, and direct communication with customers, technicians, and other 3rd party providers to schedule service or resolve service or parts related issues. • Ensure Konami and customer expectations are aligned. • Follow proper escalation path to coordi
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Solutions Specialist I (Parts/Service Dispatch) (Temporary to Full-Time) role
Konami Gaming, Inc. and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Las Vegas, Nevada) clear. For transportation & delivery roles like this one, recruiters commonly scan for:
- CDL
- DOT Compliance
- Route Planning
- Safe Driving Record
- Logistics
- Time Management
- Vehicle Inspection
- GPS/ELD
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Build a matching resume — freeFrequently asked questions
Is the Customer Solutions Specialist I (Parts/Service Dispatch) (Temporary to Full-Time) role at Konami Gaming, Inc. remote?
This role is based in Las Vegas, Nevada. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Solutions Specialist I (Parts/Service Dispatch) (Temporary to Full-Time) job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Solutions Specialist I (Parts/Service Dispatch) (Temporary to Full-Time) role?
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