Client Success Manager - US Federal, Aerospace & Defense
DXC Technology
Dallas, Texasfulltime119k–119k
Posted 6 hours ago
Assistant Manager, Customer Service
RADIANT LOGISTICS INC
Alexandria, Virginiafull-time66k–85kPosted 8 days ago
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About this role
Assistant Manager, Customer Service Job TypeLocationSalary RangeFull-Time | On-SiteAlexandria, VA$65,500 - $85,000 annuallyJob Summary The Assistant Manager, Customer Service leads the Customer Service team day to day, ensuring domestic shipments reach customers on time and that customers always know where their freight stands. Working closely with Domestic Operations, this role keeps shipments moving by quoting and tracking freight, communicating transit delays promptly, and following issues through to resolution. This position also monitors team performance and manages office functions, supporting the department’s goal of delivering responsive, dependable service that customers can count on. Key Responsibilities In this position, the Assistant Manager, Customer Service is responsible for: Shipment management • Assist clients with quoting, planning, and tracking shipments by phone and email. • Enter waybills and quotes accurately in the transportation management system (SAP TM). Customer and cross-department communication • Answer general customer inquiries by phone and email. • Work with domestic and international operations to communicate customer needs. • Stay current on issues and transit delays and relay them to customers promptly. • Flag issues that need customer assistance and follow them through to resolution. Inbox and team leadership • Manage the group email inbox so every request is addressed on time and in order of urgency. • Lead the Customer Service team day to day and monitor team performance. • Bring findings to the department and offer solutions and support in team meetings. Reporting • Prepare customer reports: weekly and monthly shipment activity, on-time performance, and others as needed. Office management • Manage office supplies and arrange maintenance calls as needed. • Process expense reports and approve vendor invoices. Other • Assist with special projects and other departments as needed. • Perform other duties as assigned. Qualifications &
Read the full description and requirements on the original posting.
Tailor your resume for this Assistant Manager, Customer Service role
RADIANT LOGISTICS INC and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Alexandria, Virginia) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Build a matching resume — freeFrequently asked questions
Is the Assistant Manager, Customer Service role at RADIANT LOGISTICS INC remote?
This role is based in Alexandria, Virginia. Check the original posting for any hybrid or remote flexibility.
What does the Assistant Manager, Customer Service role at RADIANT LOGISTICS INC pay?
The listed pay is 66k–85k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Assistant Manager, Customer Service job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
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