Manager, Product Management; Identity Journey Intelligence Lead
Capital One
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About this role
Manager, Product Management; Identity Journey Intelligence Lead Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. The Identity Journey Intelligence team builds the data assets, data features, and data products that let Capital One understand customers across their full journey — not just a single session — to reduce fraud and friction at the same time. This is a product IC role within Customer Identity, partnering directly with engineering, business analysts, data analysts and LOB teams to define the strategy and drive the execution for identity features and data products. This role is designed to help establish and scale the vision for how Capital One enriches, and distributes identity and device data enterprise-wide, and to build a culture of journey-level, data-driven decisioning across the company. • Lead the strategy and execution for Journey Intelligence data features & Customer Authentication Data Product • Partner with business analysts, data analysts and engineering to prioritize and scale the feature catalog that powers risk and authentication decisioning • Drive adoption of identity data features and data products (e.g., device and authentication data products) across LOBs • Identify and assess new use cases where journey-level data and features can reduce fraud and customer friction simultaneously • Provide thought leadership on emerging approaches to identity data and journey-level decisioning, keeping Capital One at the forefront of fraud and CX innovation Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency
Read the full description and requirements on the original posting.
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Is the Manager, Product Management; Identity Journey Intelligence Lead role at Capital One remote?
This role is based in McLean, Virginia. Check the original posting for any hybrid or remote flexibility.
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