Desktop Support Specialist
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Customer Service Clerk
R+L Carriers
Baltimore, Marylandfull-timePosted 21 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Customer Service Representative, Starting at $20.42 hr Full-Time, Monday - Friday, Various Shifts PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts R+L Carriers - Women in Trucking R+L Carriers is seeking a Customer Service Representative to work at our Baltimore, MD Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Company Culture Requirements: • Strong communication/telephone skills • Able to work in a fast-paced environment • Strong critical thinking skills • Ability to deal with potentially stressful situations • General office and customer service experience • Basic knowledge or Windows, Outlook and other Microsoft products • Ability to type 30+ WPM Preferred: • 2+ years of experience as a clerk or similar role in a fast pace environment • Freight logistics experience Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC. LPOTHER ABOUT US : R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company p
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Clerk role
R+L Carriers and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Baltimore, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Is the Customer Service Clerk role at R+L Carriers remote?
This role is based in Baltimore, Maryland. Check the original posting for any hybrid or remote flexibility.
How do I apply for this Customer Service Clerk job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
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