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Customer Care Coordinator

Jushi Holdings Inc.

Manassas, Virginiafull-timePosted 7 days ago
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About this role

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Coordinator conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry. What You Will Do • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing • Operate cash register, computer-based POS system, and cash drawer • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines • All other job duties as assigned What We Are Looking For • High School diploma or General Education Development (GED) required • Associate or Bachelor’s degree in any field preferred • Minimum of 2 years’ experience in a call center setting • Excellent computer, language and reasoning skills • Bilin

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Care Coordinator role

Jushi Holdings Inc. and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Manassas, Virginia) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Care Coordinator role at Jushi Holdings Inc. remote?

This role is based in Manassas, Virginia. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Care Coordinator job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Care Coordinator role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.