Client Success Manager - US Federal, Aerospace & Defense
DXC Technology
Dallas, Texasfulltime119k–119k
Posted 8 hours ago
Member Services / Customer Success Representative
Heavy Hammer
Annapolis, Marylandfull-time80k–120kPosted 5 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
Earn $80,000–$120,000+ OTE While Helping Customers Succeed Heavy Hammer, Inc. is looking for energetic, customer but sales focused professionals who enjoy helping people and thrive in a performance-driven environment. As a Member Services / Customer Success Representative, you'll be the trusted point of contact for our members, providing exceptional service, resolving questions, and making sure every customer has an outstanding experience. Please note: this is an on-site role based in Annapolis, MD. You must live within commuting distance and be able to work from our office. If you're a strong communicator, enjoy problem-solving, and want a rewarding career with real earning potential, we'd love to hear from you. What You'll Do • Deliver exceptional customer service via phone, email, and other channels • Assist members with account questions, services, and general support • Resolve customer concerns with professionalism, empathy, and efficiency • Build positive relationships while providing accurate information and solutions • Maintain detailed, accurate records of customer interactions • Collaborate with internal teams to ensure timely issue resolution • Meet or exceed quality, productivity, and customer satisfaction goals • Stay knowledgeable about company products, services, and processes • Identify opportunities to add value and educate customers on available services What We're Looking For • Previous customer success or member support experience preferred • Excellent communication and active listening skills • Strong problem-solving abilities and attention to detail • Ability to multitask and navigate multiple computer systems • Positive attitude with a passion for helping others • Self-motivated, dependable, and team-oriented • Local to the Annapolis, MD area and able to work on-site Compensation & Benefits We believe exceptional performance deserves exceptional rewards. • Competitive hourly base pay • Performance-based commissions and incentives • On-Target E
Read the full description and requirements on the original posting.
Tailor your resume for this Member Services / Customer Success Representative role
Heavy Hammer and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Annapolis, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Member Services / Customer Success Representative role at Heavy Hammer remote?
This role is based in Annapolis, Maryland. Check the original posting for any hybrid or remote flexibility.
What does the Member Services / Customer Success Representative role at Heavy Hammer pay?
The listed pay is 80k–120k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Member Services / Customer Success Representative job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Member Services / Customer Success Representative role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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