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Contact Center Manager

Brandt Group of Companies

Moncton, New Brunswickfull–timePosted 8/22/2026
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About this role

To support our continued growth, Brandt is looking to hire a Call Center Supervisor in our Moncton location to provide support to our 24/7 call center operations team and lead the delivery of exceptional service support to our customers and dealer locations. Reporting to the Director of Customer Contact, the successful candidate will be responsible for providing leadership to a team of corporate receptionists within the contact center. This is a great opportunity for someone with previous management experience in call center environment looking to leverage their skills, experiences and passion for employees and customers to become part of a stable and growing company. Duties & Responsibilities • Lead the implementation and delivery of the contact center mission and vision • Provide leadership to a team of 5-10 parts people in a 24/7 contact center environment • Deliver skill development coaching to improve performance, productivity, sales and customer experience • Measure, monitor and diagnose performance gaps to deliver on enterprise performance goals • Coordinate and prioritize training and development opportunities to improve the knowledge and capabilities of team • Champion an employee centric culture focused on high levels of communication and engagement • Collaborate with partners to achieve hiring plan and scheduling requirements to meet service level goals • Manage risk and adherence to all internal procedures and policies • Continuously review processes and practices and make recommendations to improve operational efficiency and customer experience • Facilitate team meetings to deliver procedural updates, performance trends, best practice sharing and employee recognition • Facilitate ongoing career development and growth opportunities • Deliver parts center KPIs and performance reviews • Resolve customer and branch complaints and escalations as needed • Act as subject matter expert to provide second level floor support and guidance

Read the full description and requirements on the original posting.

Tailor your resume for this Contact Center Manager role

Brandt Group of Companies and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Moncton, New Brunswick) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Contact Center Manager role at Brandt Group of Companies remote?

This role is based in Moncton, New Brunswick. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Contact Center Manager job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Contact Center Manager role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.