Client Success Manager - US Federal, Aerospace & Defense
DXC Technology
Dallas, Texasfulltime119k–119k
Posted 8 hours ago
Bilingual Customer Service Representative – Broker Services (English/Spanish)
CVS Health
Marylandfull-time17–34.15Posted 2 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required. Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation. This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish. Required Qualifications • Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages. • Must be located in either Eastern or Central Time Zone. • Strong verbal and written communication skills with a customer-focused and empathetic approach. • Strong research, problem-solving, and analytical skills. • Ability to navigate multip
Read the full description and requirements on the original posting.
Tailor your resume for this Bilingual Customer Service Representative – Broker Services (English/Spanish) role
CVS Health and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Maryland) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Bilingual Customer Service Representative – Broker Services (English/Spanish) role at CVS Health remote?
This role is based in Maryland. Check the original posting for any hybrid or remote flexibility.
What does the Bilingual Customer Service Representative – Broker Services (English/Spanish) role at CVS Health pay?
The listed pay is 17–34.15. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Bilingual Customer Service Representative – Broker Services (English/Spanish) job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Bilingual Customer Service Representative – Broker Services (English/Spanish) role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
Similar customer service jobs
Customer Success Specialist
Adecco
New York, US105k–105kPosted 8 hours ago
Director of Client Services
1122 Management
US104k–104kPosted 8 hours ago
Customer Support Technician
HKX, Inc.
US63k–63kPosted 8 hours ago
Listing sourced via Indeed. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.