Client Success Manager - US Federal, Aerospace & Defense
DXC Technology
Dallas, Texasfulltime119k–119k
Posted 7 hours ago
EDI Onboarding & Customer Service Specialist
Ambu
Columbia, Marylandfull-timePosted 13 days ago
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About this role
Job Title: EDI Onboarding & Customer Service Specialist Reports To: Senior Manager, Sales Support Location: Columbia, Maryland Position Summary The EDI Onboarding & Customer Service Specialist is responsible for leading the successful onboarding of customers to Electronic Data Interchange (EDI) while developing, maintaining, and troubleshooting EDI mappings between customers and internal business systems. This role serves as the primary point of contact for customers throughout the onboarding process, ensuring seamless integration, timely implementation, and exceptional customer service. The position works cross-functionally with Customer Service, Sales, IT, Finance, and external trading partners to improve order automation and reduce manual processing. The Specialist will also serve as a cross-trained backup for the Customer Service department, providing support with order entry, customer inquiries, account maintenance, and other operational functions during periods of increased workload or employee absences to ensure business continuity. Essential Functions And Responsibilities Customer Onboarding • Proactively identify customers that are candidates for EDI ordering. • Reach out to customers to discuss EDI capabilities and benefits. • Lead customers through the onboarding process from initial contact through production go-live. • Coordinate implementation timelines with internal and external stakeholders. • Provide post-go-live support to ensure a smooth transition. EDI Mapping & Integration • Configure inbound and outbound transaction sets. • Validate customer data requirements and mapping specifications. • Troubleshoot mapping errors and transmission failures. • Maintain mapping documentation and implementation records. • Support management of applicable EDI transaction sets Customer Support • Serve as the primary point of contact for customer EDI questions. • Resolve EDI-related order issues. • Monitor transaction failures and proactively resolve exceptions. •
Read the full description and requirements on the original posting.
Tailor your resume for this EDI Onboarding & Customer Service Specialist role
Ambu and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Columbia, Maryland) clear. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
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Is the EDI Onboarding & Customer Service Specialist role at Ambu remote?
This role is based in Columbia, Maryland. Check the original posting for any hybrid or remote flexibility.
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