Resume Tailr

PT Customer Lead

Food Lion

Mt Airy, North Carolinafull–timePosted 8/17/2026
Tailor my resume for this jobApply on company site

Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.

About this role

Category/Area of Expertise: Retail Operations Job Requisition: 544139 Address: USA-NC-Mount Airy-629 S Andygrfth Pkwy S112 Store Code: Store 01347 Front End (7221972) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties And Responsibilities Responsibilities: • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together • Check the bottom of every cart and under all baby seats for items before completing an order • Follow correct bagging procedures for the correct use of bags by type • Scan customers' order and handles the payment transaction, per standard practice • Avoid personal conversations with other associates when customers are present • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers • Follow procedures for refunds and error correction • Make every attempt to maintain accurate cash control • Follow procedures and performs overrides • Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable). • Maintain alertness and call for assistance when needed t

Read the full description and requirements on the original posting.

Tailor your resume for this PT Customer Lead role

Food Lion and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Mt Airy, North Carolina) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

Build a matching resume — free

Frequently asked questions

Is the PT Customer Lead role at Food Lion remote?

This role is based in Mt Airy, North Carolina. Check the original posting for any hybrid or remote flexibility.

How do I apply for this PT Customer Lead job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this PT Customer Lead role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

Similar customer service jobs

  • Work From Home - Bilingual Client Services Representative

    AO Garcia Agency

    Middletown, New Castle County68k–68k

    Posted 8/25/2026

  • Customer Service Associate

    Walgreens

    Bellevue, King County33k–33k

    Posted 8/25/2026

  • Technical Support Engineer Installer with Security Clearance

    Amentum

    Engleside, Fairfax County58k–58k

    Posted 8/25/2026

  • Technical Support Engineer with Security Clearance

    SAAB, INC

    East Syracuse, Onondaga County77k–77k

    Posted 8/25/2026

See all customer service jobs →

Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.