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Customer Care Representative I - Remote within 50 miles of Homestead, FL

Southstate Bank

Remotefull-timePosted 5 days ago
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About this role

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Must reside within 50 miles of Homestead, FL. Hours: 11am - 8pm EST with rotational Saturday shifts SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. • Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. • Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenanc

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Care Representative I - Remote within 50 miles of Homestead, FL role

Southstate Bank and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.

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Frequently asked questions

Is the Customer Care Representative I - Remote within 50 miles of Homestead, FL role at Southstate Bank remote?

Yes — the employer has flagged this role as remote. Confirm any location or time-zone requirements on the original posting before applying.

How do I apply for this Customer Care Representative I - Remote within 50 miles of Homestead, FL job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Care Representative I - Remote within 50 miles of Homestead, FL role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via Monster. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.