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Manager II, Operations, SMD1

Amazon

Elkridge, Marylandfull-timePosted 18 hours ago
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About this role

Description Job Summary The L5 Area Manager leads a functional area within a Same-Day Delivery (SDD) fulfillment center, overseeing hourly associates across one or more operational paths (Pick, Pack, Stow, SLAM, or Ship Dock). This role owns shift-level performance for safety, quality, productivity, and delivery promise attainment, ensuring customer packages meet same-day and next-day Critical Pull Times (CPTs). The Area Manager balances labor planning, real-time volume management, and continuous improvement to deliver on Amazon's customer obsession in a fast-paced, time-sensitive environment. Key job responsibilities Key Responsibilities Area Responsibilities Safety Own safety culture for the area; conduct audits, lead Gemba walks, investigate incidents, and drive corrective actions to maintain zero-harm goals People Leadership Lead 50–100+ hourly associates; conduct coaching, deliver performance feedback, manage attendance, and develop Tier 1 leads and learning ambassadors Operational Execution Manage inbound/outbound flow to meet CPTs; adjust labor in real time based on volume curves, rate flags, and backlog levels Quality & DEA Monitor and reduce DPMO (Defects Per Million Opportunities); own stow/pick accuracy, concessions reduction, and delivery estimate accuracy at the area level Productivity Drive rate performance (UPH) by coaching associates, balancing headcount across stations, and removing process bottlenecks Labor Planning Build and flex staffing plans using forecasted volume; manage VTO/VET decisions to balance cost and capacity Continuous Improvement Identify root causes of misses; lead Kaizen events, write bridge write-ups, and implement standard work and SOPs Stakeholder Communication Participate in shift handoff calls, stand-ups, and bridge reviews; escalate risks to senior leadership with data-backed context A day in the life A Day in the Life (BHD Shift Example — 06:00–18:30) Time Activity 05:45 Arrive early; review overnight handoff notes, backlog

Read the full description and requirements on the original posting.

Tailor your resume for this Manager II, Operations, SMD1 role

Amazon and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Elkridge, Maryland) clear. For operations & admin roles like this one, recruiters commonly scan for:

  • Project Management
  • Excel
  • Process Improvement
  • Scheduling
  • Vendor Management
  • SOP Development
  • Data Entry
  • Coordination

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Frequently asked questions

Is the Manager II, Operations, SMD1 role at Amazon remote?

This role is based in Elkridge, Maryland. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Manager II, Operations, SMD1 job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Manager II, Operations, SMD1 role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills operations & admin recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.