Open Enrollment Representative/Customer Service
TEKsystems
Elkridge, Marylandcontractor
Posted 2 days ago
Customer Service Representative – Hotel Reservations (Remote)
Professional Travel Group Hub
Remotefull-time45k–75kPosted 25 days ago
Free to start — build an ATS-friendly resume that matches this listing, no sign-up required.
About this role
About the Role: Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office. Key Responsibilities: • Help clients choose and book hotel accommodations • Provide details on amenities, pricing, and availability • Manage reservation changes and maintain accurate records • Communicate professionally via phone, email, and messaging Qualifications: • Strong communication and hospitality skills • Professional, detail-oriented, and self-motivated • Basic computer proficiency and reliable internet • Customer service or hospitality experience is a plus What We Offer: • Flexible remote schedule • Training and access to booking tools • Supportive team culture • Income-earning possibilities based on performance • Travel discounts and perks We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read the full description and requirements on the original posting.
Tailor your resume for this Customer Service Representative – Hotel Reservations (Remote) role
Professional Travel Group Hub and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses. For customer service roles like this one, recruiters commonly scan for:
- Zendesk
- CRM
- Conflict Resolution
- CSAT/NPS
- Onboarding
- Ticketing
- Live Chat
- Retention
Tailr does this for you: paste this listing and it builds an ATS-friendly resume matched to it, with a live score that climbs as your resume aligns with what this role needs.
Build a matching resume — freeFrequently asked questions
Is the Customer Service Representative – Hotel Reservations (Remote) role at Professional Travel Group Hub remote?
Yes — the employer has flagged this role as remote. Confirm any location or time-zone requirements on the original posting before applying.
What does the Customer Service Representative – Hotel Reservations (Remote) role at Professional Travel Group Hub pay?
The listed pay is 45k–75k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
How do I apply for this Customer Service Representative – Hotel Reservations (Remote) job?
Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.
How do I tailor my resume for this Customer Service Representative – Hotel Reservations (Remote) role?
Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.
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Listing sourced via LinkedIn. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.