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Customer Service Support Representative - US Remote

Labcorp

Durham, North Carolinafull-timePosted 7 days ago
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About this role

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.LabCorp is seeking a Remote Customer Service Support Representative to join our Maternal Serum Screening team.In this customer-focused role, you will work with physician offices, hospital laboratories, patients, and internal teams to ensure inquiries are resolved accurately, efficiently, and with a high level of professionalism.The ideal candidate is friendly, dependable, and passionate about delivering exceptional customer experience. You will answer questions, research and resolve issues, and serve as a trusted resource for our customers while maintaining a positive and empathetic approach.As a remote team member, you must be self-motivated, highly organized, and able to work independently in a structured environment. Success in this role requires strong communication skills, attention to detail, and the ability to consistently meet performance expectations, including productivity, quality, attendance, and other key performance metrics (KPIs). You should be comfortable working in a monitored environment where adherence to schedules, processes, and customer service standards is essential.Work S

Read the full description and requirements on the original posting.

Tailor your resume for this Customer Service Support Representative - US Remote role

Labcorp and most employers screen applications with ATS software before a recruiter reads them, and they rank resumes that echo the language of the posting. To stand out for this role, mirror the exact skills, tools, and job title it uses, and make your location (Durham, North Carolina) clear. For customer service roles like this one, recruiters commonly scan for:

  • Zendesk
  • CRM
  • Conflict Resolution
  • CSAT/NPS
  • Onboarding
  • Ticketing
  • Live Chat
  • Retention

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Frequently asked questions

Is the Customer Service Support Representative - US Remote role at Labcorp remote?

This role is based in Durham, North Carolina. Check the original posting for any hybrid or remote flexibility.

How do I apply for this Customer Service Support Representative - US Remote job?

Applications happen on the employer's own site — use the "Apply on company site" link on this page. Before you apply, tailor your resume to the listing so it clears the ATS.

How do I tailor my resume for this Customer Service Support Representative - US Remote role?

Open Tailr's builder and it creates an ATS-friendly resume matched to this listing — pulling in the role's keywords and the skills customer service recruiters scan for — with a live match score as you edit. It's free to start and needs no sign-up.

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Listing sourced via The Muse. Tailr indexes public job postings so you can tailor your resume to them — applications happen on the employer's site.