Area Service Operations Manager - Existing Installation
Schindler Elevator Corporation (U.S.)
Posted 20 hours ago
Wesco
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As the Manager – Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment. Responsibilities: • Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems. • Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services. • Maintains a safe, secure and inclusive workplace. • Manages, coaches, mentors, hires and trains employees. This also includes performance management. • Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000). • Manages expense-based profit and loss statement (P&L) to plan. • Drives efficiencies within the facility using LEAN methodologies. • Maintains facility tour-ready standards. • Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure). • Matches facility capacities to customer/sales professionals’ expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations. • Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance. • Actively engaged in developing annual budgets for the facility. Qualifications: • High School Degree
Read the full description and requirements on the original posting.
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Build a matching resume — freeThis role is based in Stafford, Virginia. Check the original posting for any hybrid or remote flexibility.
The listed pay is 90k–121k. Salaries vary with experience and location — treat this as a guide and confirm on the original posting.
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